{"id":219,"date":"2004-12-16T21:46:47","date_gmt":"2004-12-17T04:46:47","guid":{"rendered":"http:\/\/boulter.com\/blog\/2004\/12\/16\/still-grumpy-with-amazon\/"},"modified":"2004-12-16T21:47:11","modified_gmt":"2004-12-17T04:47:11","slug":"still-grumpy-with-amazon","status":"publish","type":"post","link":"http:\/\/boulter.com\/blog\/2004\/12\/16\/still-grumpy-with-amazon\/","title":{"rendered":"Still grumpy with Amazon"},"content":{"rendered":"

Yesterday, I got a response to my last nastygram to Amazon:<\/p>\n

\nThank you for writing to us at Amazon.com.<\/p>\n

We are very sorry for the delay in completing your order. I have
\nreviewed your account and can see that this experience has been far
\nless than positive.<\/p>\n

We strive for convenience and efficiency at Amazon.com, but in this
\ninstance we have fallen short of our goal. I’m truly sorry that
\nyour impression of doing business with Amazon.com has been so
\nnegative.<\/p>\n

Unfortunately, your order is still being delayed by a system error.
\nWe have been in contact with our technical specialists, and they are
\ncurrently doing everything in their power to correct this problem
\nand ship your order as soon as possible. <\/p>\n

However, we have no new information at this time regarding the
\nstatus of your order; you will be notified as soon as there is an
\nupdate. <\/p>\n

As this was not what you expected when you placed your order, we
\nwould understand if you’d prefer to cancel it. You may cancel
\nunshipped items through the “Your Account” link at the top of our
\nhome page by clicking the link that says “Cancel items or orders.”
\nAfter signing in with your e-mail address and password, you will be
\nable to view your order history and cancel your order for any item
\nthat has not yet entered the shipping process.<\/p>\n

Otherwise, when your order is shipped, we will send you an e-mail to
\nconfirm the shipment. <\/p>\n

Again, I would like to apologize for the inconvenience you have
\nexperienced and express our gratitude for the patience you’ve
\ndisplayed thus far. <\/p>\n

Please be assured that this is not a typical Amazon.com experience
\nand in no way did we intend for this to happen. I hope that you
\nwill give us another opportunity to prove the quality of our service
\nto you. <\/p>\n

Thank you for shopping at Amazon.com.<\/p><\/blockquote>\n

Soon after, their “system error” must have been fixed as my order shipped. Strangely, my order was changed into two shipments, one apparently for the Phone + Service Plan (not sure what they ship there) and another for just the phone. The first one is 1lb, the other is 3lb. I’m guessing the second one is the phone or maybe I’m getting two! <\/p>\n

Despite what the Amazon guy said, they did not expedite the shipping. The first package will arrive on the 21st and I’m assuming the second one will arrive the day after via UPS ground. So now I’m playing the “check UPS tracking info every half-hour” game. Kentucky to California via ground is a long way.<\/p>\n

It seems like I’ll have it before I go away for Christmas, which is good since I’ve got a heck of a lot of accessories for it on my wishlist. <\/p>\n","protected":false},"excerpt":{"rendered":"

Yesterday, I got a response to my last nastygram to Amazon: Thank you for writing to us at Amazon.com. We are very sorry for the delay in completing your order. I have reviewed your account and can see that this experience has been far less than positive. We strive for convenience and efficiency at Amazon.com, …<\/p>\n

Continue reading ‘Still grumpy with Amazon’ »<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-219","post","type-post","status-publish","format-standard","hentry","category-general"],"_links":{"self":[{"href":"http:\/\/boulter.com\/blog\/wp-json\/wp\/v2\/posts\/219","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/boulter.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/boulter.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/boulter.com\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"http:\/\/boulter.com\/blog\/wp-json\/wp\/v2\/comments?post=219"}],"version-history":[{"count":0,"href":"http:\/\/boulter.com\/blog\/wp-json\/wp\/v2\/posts\/219\/revisions"}],"wp:attachment":[{"href":"http:\/\/boulter.com\/blog\/wp-json\/wp\/v2\/media?parent=219"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/boulter.com\/blog\/wp-json\/wp\/v2\/categories?post=219"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/boulter.com\/blog\/wp-json\/wp\/v2\/tags?post=219"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}