Comments for Jeff Boulter's Blog

Comment on The Mattress Industry is One Big Scam by Russ

Russ — Fri, 18 May 2012 19:36:05 +0000

I purchases a $700 Sealy mattress for my daughter who weighs about 120 lbs. After about 10 months, it had a 2 inch sag in the middle. When I tried to get it warranted and because I did not keep the “legal” tag, I was sent from my retailer to Sealy.

What a joke that was. I was greeted by an extremely rude “service” rep, who had obviously been down this “no tag/no warranty” road plenty of times. After interrupting me many times as I tried to explain my situation, I asked her to transfer me to someone that could help since she would or could not.

I was transferred, after about a 5 minute wait, to a “Corporate Retail Mediator” who stood by the company policy. What was quite humorous was that when asked why Sealy had to have that tag to stand behind their warranty, he told me that “the government comes in and audits us to see where we are spending our money. We have to have those tags to prove what we are warranting.” I asked him to clarify, but he simply said that because they are a “publicly owned” company, that is how it works and without a tag, I would not be getting a warranty.

This guy, who obviously has never been through a customer service seminar, proceeded to tell me to go back to my retailer….I was the retailer’s customer, not Sealy’s. What a joke this organization is. In my 47 years, I have never experienced anything as ludicrous as this.

Obviously, they deal with this every day due to a crappy product and their own poor policies and service. What made the conversation even better was that when I asked to speak with someone in customer service, he said that was impossible. Rather, the next person that I would speak to, after filling our a form of some sort, would be their legal department. I presume that they are used to people attempting to sue in order to get treated right. Bottom line is that I will never again by a Sealy product and would offer that same advice to anyone. Worst service I’ve ever experienced.

Comment on Littermaid Repair 101 by Mert Fox

Mert Fox — Thu, 03 May 2012 20:18:09 +0000

I need a replacement cord that powers the rake motor. Also a recoil spring. Unit is a Mega Littermaid. It is 10 years old. This is the first problem I have had.

Comment on Soccer is for wimps by get it right.

get it right. — Fri, 27 Apr 2012 09:57:12 +0000

Umm k?
Firstly, soccer and baseball are totally diffrent games. Some of your points are totally invalid. if you want to critisise a game you probably need to get your facts staright. when you say ” Perhaps after every 10 minutes of overtime, each team has to take another player off the field. Eventually it’ll be just two guys dueling it out with nobody in the goals. ” um they do that?
Secondly soccer has 3 million strong. more people that watch soccer. baseball has 250 fans. at one point you’ve got to ask your self why is this so?
Soccer players get ingured more than any baseball team because they are passionate and will chase down what ever ball they get which can result in ingury.
thats just me getting started.
Soccer fans don’t talk about other sports the way that other sports hate on soccer, it actually annoys me so much.
So Jeff Boulter, don’t say anything if you don’t have anything nice to say, k?
A pissed soccer fan xoxo

Comment on Fixing “nested groups detected” when sending mail to Google Groups by Peter

Peter — Sat, 21 Apr 2012 10:03:27 +0000

Thanks! Great post! I could not figure out what the hell was wrong with my WP setup.

Comment on Fixing “nested groups detected” when sending mail to Google Groups by Ben

Ben — Thu, 19 Apr 2012 13:47:21 +0000

Thanks so much for this. I was also tearing my hair out over why my WordPress/Subscribe2 setup had stopped talking to my Google Groups mailing list.

Very much appreciate that you took the time to blog about this.

Comment on The Mattress Industry is One Big Scam by ROX

ROX — Mon, 16 Apr 2012 03:41:21 +0000

You bought a mattress online… hope it is not used and rewrapped!!!!!!!!!! Should of
purchased from JORDAN’S!

Comment on Farewell, LAUNCHcast by Jim

Jim — Tue, 27 Mar 2012 18:50:53 +0000

Scott R.,
Yes, LCast was first. The big difference is that Pandora suggests songs based on similar musical qualities while LCast suggested songs based on what other’s who liked you song also liked. Spotify is now similar, except that it is mostly “friend” based. LCast worked better for me because I have different musical tastes than my group of “friends,” which can include my Aunt Betsy. Also, LCast let you selectively pick “influencers,” which is better than just your “friends.”

Comment on The Mattress Industry is One Big Scam by Tony Lester

Tony Lester — Tue, 20 Mar 2012 22:59:00 +0000

You usually get those kind of problems with big name stores. They only see $$$ signs and not a human being that walks though there doors. They only want to sell you what they want you to buy but not what you need. It is aways better to go to a local independent retailer there you get no pushy sales teams good honest advice and can usually work with you to get a discount on your purchase.
Plus the $ that’s spent in in a local store usually says in the town as the owner of that store would probably support other local stores buy using there products and services, not like the larger companies where your $ is whisked around the world and may never be spent in your local neighbourhood.

Comment on The Mattress Industry is One Big Scam by Steve Chandler

Steve Chandler — Sat, 17 Mar 2012 16:46:20 +0000

I have a couple of mattress stores in Austin and it is sad that the industry has made it so difficult to shop mattresses. Out of over 600 manufactures in the US there are only 12 major components companies and 6 major components (3 coil systems and 3 foams) If the retailers were better educated they could simplify the process greatly. Everyone is carrying the same products under different names. Never buy from that pushy sales person. They always have an agenda other than your good night’s sleep. Find those stores that are selling health and wellness in a relaxed environment with no proverbial fine print.

Thanks, MattMan

Comment on Littermaid Repair 101 by Kathy Robertson

Kathy Robertson — Sat, 10 Mar 2012 19:29:59 +0000

The red sleep mode light keeps blinking. We can’t set it in order to deactivate. Rake will not operate until the sleep mode is off.