Still grumpy with Amazon

Yesterday, I got a response to my last nastygram to Amazon:

Thank you for writing to us at

We are very sorry for the delay in completing your order. I have
reviewed your account and can see that this experience has been far
less than positive.

We strive for convenience and efficiency at, but in this
instance we have fallen short of our goal. I’m truly sorry that
your impression of doing business with has been so

Unfortunately, your order is still being delayed by a system error.
We have been in contact with our technical specialists, and they are
currently doing everything in their power to correct this problem
and ship your order as soon as possible.

However, we have no new information at this time regarding the
status of your order; you will be notified as soon as there is an

As this was not what you expected when you placed your order, we
would understand if you’d prefer to cancel it. You may cancel
unshipped items through the “Your Account” link at the top of our
home page by clicking the link that says “Cancel items or orders.”
After signing in with your e-mail address and password, you will be
able to view your order history and cancel your order for any item
that has not yet entered the shipping process.

Otherwise, when your order is shipped, we will send you an e-mail to
confirm the shipment.

Again, I would like to apologize for the inconvenience you have
experienced and express our gratitude for the patience you’ve
displayed thus far.

Please be assured that this is not a typical experience
and in no way did we intend for this to happen. I hope that you
will give us another opportunity to prove the quality of our service
to you.

Thank you for shopping at

Soon after, their “system error” must have been fixed as my order shipped. Strangely, my order was changed into two shipments, one apparently for the Phone + Service Plan (not sure what they ship there) and another for just the phone. The first one is 1lb, the other is 3lb. I’m guessing the second one is the phone or maybe I’m getting two!

Despite what the Amazon guy said, they did not expedite the shipping. The first package will arrive on the 21st and I’m assuming the second one will arrive the day after via UPS ground. So now I’m playing the “check UPS tracking info every half-hour” game. Kentucky to California via ground is a long way.

It seems like I’ll have it before I go away for Christmas, which is good since I’ve got a heck of a lot of accessories for it on my wishlist.

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